Welcome, explorer…

The path to the Dragon Isles, ancestral home of the dragonflights, opens November 28. Whether you’re returning to the land of Azeroth or new to these magical lands, we’ve put together some helpful information to prepare you for your journeys ahead.

Returning to Azeroth with Account Recovery

As adventurers across the world return to join the excursion into the Dragon Isles, you may need assistance logging into your account.  Our Can’t Log In? service can help you recover access to your account in multiple ways. You’ll be able to choose to reset your password, unlock an account, remove an authenticator, and more. If our system doesn’t recognize your email address, our support article can help you. If you no longer have access to your account and suspect your account was hacked, follow these steps to secure your computer, request a restoration, and attach an authenticator to your account for a more secure Blizzard account.

If you’re stuck or require additional assistance, Contact Support to connect with a helpful Game Master.

Getting Help In-Game

Our in-game Help Request section allows you to search through thousands of articles or use great self-help tools like restoring a deleted/disenchanted item, undeleting a WoW character, or moving a stuck character, all without waiting for a Game Master. You’ll also soon find an easily accesible collection of information at the top of the page, such as Known Issues, Breaking News, and useful self-service options. Trending articles can also quickly point out issues you may be experiencing, as well as workarounds to help keep your journey into Northrend moving forward.

To access the in-game help section, open the Game Menu by clicking on the icon or press Escape on your keyboard to access the Game Menu, then select Support.

Here you’ll find a wealth of information such as:

• Breaking News: Important information that may impact your play session
• Trending Articles: Popular knowledge articles that have been helpful to other players recently
• Self-Service Options: Helpful services which will get you back in the game without needing to wait for a Game Master

Can’t find exactly what you’re looking for on the front page? Use the Search bar to look for the quest, NPC, skill, spell, monster, boss, or issue you’re experiencing. The Support Portal will serve up relevant articles on the issue, as well as workarounds, troubleshooting steps, and more.

If you’ve found an issue that hasn’t been listed yet, click the Contact Support tab to report your issue to our Game Masters. You can also click Submit a bug or suggestion to let the development team know about issues you encounter while in the game.

Set Your Sights on Talents

The Talent system has been an integral part of World of Warcraft from its inception. Over the years, it has changed several times, always with the goal of bringing new and interesting choices for adventurers everywhere. The Dragonflight pre-expansion debuts the biggest change to the Talents system yet, giving you more freedom to experiment and more options to choose from than ever before. Get familiar with the changes so you can make the most of this update. Learn more about the Talent System and how you can make the most of it in our previously published article.

Updated User Interface and HUD

Sweeping changes have been made from the ground up to provide a clutter-free layout that allows players to customize their HUD to fit their individual needs better. Explore a fresh-looking Heads-Up Display (HUD) and User Interface (UI) designed to be adjustable, effective, attractive, and easily accessible for everyone. Learn more about how the updated UI works and how you can make the most of the changes and features.

Play as a Mage, Priest, or Rogue of Any Race

With the arrival of the Dragonflight first phase of the pre-expansion patch, all playable races can join the fray as scholarly Mages, cunning Rogues, or devout Priests. This change will add eight new race and class combinations to Dragonflight and will be available to all players—even those who don't own Dragonflight yet. Below you'll find an updated list of all race and class combinations for both factions. Visit our article to view all the new options available.

In addition to these updated race and class combinations, with the release of the second phase of the Dragonflight pre-patch on November 15, a new race and class combination, the dracthyr Evoker —a new hero class— will also become available for players with the Dragonflight expansion to create and play.

New Adventurers Needed at Exile’s Reach

Dragonflight is just around the corner. A new expansion presents a unique opportunity to start your adventures in World of Warcraft, check the new expansion out, or bring new friends to Azeroth. Available to both veteran players and new, the introductory excursion to Exile's Reach is a great way to begin forging your path through the world. Here's everything you need to start your journey. Learn more here.

Welcome new and returning adventurers! Keep an eye on the official World of Warcraft site for more information in the coming days as we prepare for Dragonflight on November 28.